A Story of a Sewing Machine’s Journey

Damaged BoxBased on a true story:

Once upon a time there was an old sewing machine. It had been sewing for decades, and started to have problems, so its owner (we’ll call her Jenny) decided to send the machine to Temecula Valley Sewing Center for service. Jenny lived in the middle of nowhere, and the closest place to ship her machine was a UPS Store about 30 miles from her house. Jenny brought the machine to that UPS Store, and trusted them to pack it appropriately. Jenny even prepaid the return shipping in advance, because she wanted to be able to get back to sewing as quickly as possble.

Jenny’s machine arrived at Temecula Valley Sewing Center a couple of weeks ago. From the outside, the package looked great. It wasn’t until the machine was unpacked that the horror was revealed. The sewing machine was shipped inside its case, but no packing was placed between the case and the machine. The machine was freely moving around inside its cover, and it was clear that it did move around quite a bit.

At one point the machine had been dropped quite forcefully on its side. The handwheel of the machine was cracked, and the whole upper shaft of the machine was pushed inward by about a quarter inch. The side cover of the machine had been pushed in enough to crack it was well. As if that weren’t enough, there was a huge crack in the cover and a large part of the cover was broken off completely. The worst part, hiding deep in the machine, was that the machine had a circuit board component that had busted loose due to the impact on its side.

Temecula Valley Sewing Center contacted Jenny, and Jenny immediately contacted UPS to file a claim. Since a UPS Store had packed her machine for her, one would presume that the claim process would be easy, and that UPS would be obligated to pay for the damage.

About a week later, a UPS representative contacted Temecula Valley Sewing Center. They wanted to know if the machine was ready to be picked up for inspection. They said they needed the machine, in the packaging it was in, to be picked up by one of their drivers.  Temecula Valley Sewing Center explained that the machine was in the process of being worked on, and that replacement parts had been ordered. Besides that, should Jenny’s machine really be placed back in the box it came in, just to possibly sustain more damage? This question was asked to UPS, and UPS made it clear that the machine and packaging had to be inspected to determine if it had been properly packed. That’s right, they wanted to know if it had been properly packed.

You see, it was explained to me that a UPS Store is actually a franchise, and not actually UPS. UPS can and will deny a claim due to improper packing, even if the packing was done by a UPS Store!

Jenny made the smart choice, and decided not to have UPS inspect the package. It was fairly clear that they were going to deny the claim based on what they said, so why allow Jenny’s machine to possibly sustain more damage? It just didn’t make sense.

The good news is that Jenny’s machine will make a full recovery, and should sew for many more years. Temecula Valley Sewing Center will be packing the machine for its journey home to Jenny.

Friends, we’ve written about this topic before:
The Best Way to Ship a Sewing Machine

Regardless of who you use to ship your machine, you need to make sure that it’s properly packed. It’s never fun to open a box and see a poor sewing machine laying there in pieces.

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