This week I had a customer come in who could not start her Janome Digitizer MB embroidery software. When she would click on the desktop icon, it took a few minutes to get to a point where it seemed that the software would start, but then it would give an error and disappear. Since Wilcom makes the embroidery software for both Bernina and Janome, the problem could have happened to a user of Bernina Embroidery Software 6 as well. The same is true for older versions of both Janome and Bernina software, so if you are having problems, keep reading!
As you work with your Bernina or Janome software, it creates recovery files. These files can be used in case something bad happens, but if you don’t delete the recovery files occasionally, they can consume a massive amount of space on your hard drive. When the embroidery program tries to start, the recovery files are available, and if there are lots of them, I think the program gets confused, or runs out of memory. The truth is, I don’t know exactly what happens, but by deleting the recovery files, all is well.
You can find Delete Recovery Files in your programs menu, located within your embroidery software’s parent folder. When you click on Delete Recovery Files, a little dialog box pops up saying, “Click on OK to purge the Recovery directory”. There is also an option which you can check to “Delete Recovery Files”. I always check that option.