Of all the blog posts that we have written, one stands as our most popular, and receives frequent comments. That blog post, Getting That Embroidery Design To Your Janome, was actually one of our very first blog posts. This week one of our blog readers left a comment regarding her Janome 300e embroidery machine, and a problem she was having regarding some of her designs not showing up on her machine. Here is a copy of her comment:
It is very kind of you to furnish this information. I have had a Janome 300e for almost 7 years, and it stitches beautifully. I do know to put the designs in the emb5 folder; however, some designs are read in the machine perfectly while others are rejected as damaged files for no apparent reason. They are seen on my computer and on my CF cards but not on the 300e. I have struggled with this for perhaps the past 3 years and had had no help. It is extremely frustrating. Do you or anyone else have any suggestions?
My initial thought was that there was a circuit board issue, or that perhaps she just needed to try a different CF card, but when I responded, she replied with more information, and it was obvious that the designs were corrupt or had something wrong with them. I asked her to send me the designs so I could troubleshoot the issue, but she figured out the problem, and shared the solution with me.
Apparently, at least on 300e and 350e Janome embroidery machines, the design file’s name cannot be longer than 8 characters. So if you are having problems seeing some of your designs, try changing the design file’s name to something less than 8 characters.